Shipping & Returns Policy
CAMESTEC Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund.
If it's over 14 days of delivery, you maybe charged 15% restock fee for return. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Does CAMESTEC offer replacements and exchanges?
We do not offer replacements or exchanges. If you are returning the item as a result of our error then we will provide you with a prepaid shipping label. When you reorder the item we will also upgrade you to free 2-day shipping.
A tracking # will be e-mailed typically within 3~5 days after your order is shipped.
Tracking information will be automatically uploaded as soon as the item has been shipped.
Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.
We do not ship to AK, HI, PO boxes, or APO addresses. We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery -
orders submitted with P.O. Box for shipping address will not be processed.